Reference Helpdesk
We provide:
·
A telephone enquiry service for the PROV online catalogue: (03)
9348 5600 or toll free in Australia 1800 657 452 from 9am-4:30pm Monday to
Friday (excluding public holidays).
·
An email and postal enquiry service. Email and letter enquiries
will be responded to within 15 working days. Email ask.prov@prov.vic.gov.au.
·
Postal Address is PO Box 2100, North Melbourne, VIC 3051.
PROV does not provide a research service
Please note that PROV staff are unable to undertake research
on your behalf. We can however, refer you to professional search agents
who charge a fee for their services. See PROVguide 15
Search Agents.
Copying Services
Digital Cameras
Researchers can make photographic copies of records they
have ordered using their own digital camera provided that certain conditions of
use are observed. See PROVguide 24 Use
of Digital Cameras in PROV Reading Rooms for details.
In-house Copying Services
PROV can provide copies of most of the material we hold.
Researchers are required to identify records to be copied at the time of
viewing them at a PROV Reading Room. Copy orders must be finalised and paid for
by 4.15pm. PROV reserves the right to select the most appropriate copying
process determined by the condition and size of the record. We aim to complete
orders for photocopies of original material within 5 working days
External Copying Services
We aim to complete orders for photocopies of items larger
than A3 format and photographic orders within 15 working days.
Fast track Photocopying Services
Same day service (up to 20 pages) – ordered before 3.00 pm.
Following day service (up to 20 pages) – ordered
before 4.15 pm the previous day can be collected after 1.00 pm the next working day.
Full particulars of our copying services are provided in PROVguide 2
Copying Services and PROVguide 3
Copying Services - Government Access.
Public Programs
We aim to provide a range of publications, talks, tours and
seminars, which meet our clients’ research needs. Fees may be charged for
these activities. For more information see: www.prov.vic.gov.au/events/patrn.asp,
and www.prov.vic.gov.au/publications/
or email ask.prov@prov.vic.gov.au.
Web Site
We aim to maintain our Web site with timely and accurate
information about Public Record Office Victoria and its records, services and
products. Our URL is www.prov.vic.gov.au.
Your Feedback
We appreciate any feedback about our services and products. We
have suggestion boxes in each Reading Room. You are most welcome to write
or email us about any aspect of our services and products. If you are
unhappy with any aspect of our services or products, please discuss it with a
staff member, or if you prefer, contact the Senior Manager, Access Services at ask.prov@prov.vic.gov.au. The matter
will be attended to and a response provided within 10 working days.