Group VRG 64
About this Group Related Agencies Related Functions
Date Range: 1973 - cont
Description of this GroupDescription of this Group
Establishment and Functions

The Office of Ombudsman was established in Victoria on 30 October 1973 under the Ombudsman Act (No.8414) to investigate complaints concerning actions taken by government departments and statutory authorities, including reviewing complaints concerning the police.

In 1977 the responsibilities of the Office were enlarged to include complaints against local government by the Ombudsman (Municipality) Act 1976. This encompasses actions of officers or employees of Councils but not the "Council" or any "Councillor".

Complaints to the Ombudsman are required to be in writing and the Ombudsman is required to inform the principal officer of an agency (or any responsible Minister or Mayor) where complaints have been submitted and an inquiry is to be conducted. A copy of the document in which the complaint is made and a summary of administrative action are also provided.

For the purpose of investigation the powers of the Ombudsman are those of a Commission appointed by the Governor in Council under the Evidence Act 1958, and the Ombudsman has powers to summon the attendance of persons or documents.

Under the Police Regulation (Amendment) Act 1985, jurisdiction relating to complaints concerning police matters was taken over by the Police Complaints Authority (VA 2834) in July 1986. However this role was resumed by the Ombudsman in May 1988.

The primary objective in investigating a complaint is to ascertain all facts relevant to the complaint and then to express an opinion on the original administrative decision and its basis. Jurisdiction of the Ombudsman does not include decisions of Courts of Law or situations where there are other avenues for appeal under normal circumstances.

Location of Records

No records have as yet been transferred to the Public Record Office.

Other InformationOther Information
Agencies within this GroupAgencies within this Group
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Date within Group Agency Title Agency Number Agency Hierarchy
1973 - cont Office of the Ombudsman (Ombudsman Victoria) VA 1037 Other Instrumentalities
Functions related to this GroupFunctions related to this Group
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Date within Group Function Title Function Number
- 1986 Police, investigation of complaints concerning VF 301
1988 - cont Police, investigation of complaints concerning VF 301