Series VPRS 14627
Complaint Files (Freedom of Information)
About this Series Related Series Accessing the records in this Series
Date Range: Series 1983 - cont
  Series in Custody 1983 - 1999
  Contents 1983 - 1999
Public Access: Closed
Location: North Melbourne
Format of Records: Physical
 
Agency which created this SeriesAgency which created this Series
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Date Range Agency Title Agency Number
1983 - cont Office of the Ombudsman (Ombudsman Victoria) VA 1037
Agency currently responsible for this SeriesAgency currently responsible for this Series
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Date Range Agency Title Agency Number
1983 - cont Office of the Ombudsman (Ombudsman Victoria) VA 1037
Description of this SeriesDescription of this Series
  • How to use the Records
    Consult the consignment details and order the relevant file(s). Files were arranged in file number order.

  • Function / Content
    The Freedom of Information Act 1982 (FoI Act) provided members of the public rights of access to information that is in the possession of prescribed agencies of the Government of Victoria. The Ombudsman had four major functions under Freedom of Information legislation. They were to:
    - hear the complaint of an applicant who was advised that a document did not exist or could not be located
    - provide a certificate for a Victorian Civil and Administrative Tribunal review of charges levied for documents provided under the Freedom of Information Act stating that the matter is of sufficient importance for the Tribunal to consider
    - provide a certificate, if appropriate, where an agency fails to make a decision on a request within a reasonable time stating that the question of the delay can be determined by the tribunal; and
    - intervene, if appropriate, at a hearing in the tribunal in relation to an appeal, following an applicant's request to do so
    The Ombudsman could investigate responses to FOI requests that commonly fell under the following categories:
    - an agency's refusal to process a request because the work involved in processing it would have substantially and unreasonably divert its resources from its other operations or because all of the documents are exempt and it was apparent that providing an edited copy is not applicable
    - an agency's decision that documents did not exist or could not be located
    - an agency's decision as to the charge that an applicant is required to pay before access to a document is granted
    - an agency's delay in processing a request

  • Recordkeeping System
    Files are arranged by file number. File numbers are annual single number and further details include the name of the complainant and the nature of the complaint.
    The gaps in the sequence reflect the culling of temporary files before transfer to Public Record Office Victoria. The Retention and Disposal Authority for Ombudsman Victoria (PROS 05/01) and the Request for Appraisal (RA 2004/0079) allowed for the destruction of complaint files that proved to be minor enquiries and not formally investigated.

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Controlled SeriesControlled Series
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List/s of records in this seriesList/s of records in this series
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Consignment Number Contents Date Range Public Access No. of Units
P0001 1983 - 1999 Closed 7
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